Introduction
Helpdesk MX is a customer support app for Shopify stores that helps you manage customer inquiries efficiently. Helpdesk MX allows you to handle support tickets, automate responses, and connect with customers through email integration.
Who should use this manual?
This manual is designed for Shopify store owners and support teams who want to provide excellent customer service through organized ticket management.
With Helpdesk MX, you can:
- Manage all customer inquiries in one place using different channels/several mail gateways
- Automatically convert emails into support tickets
- Assign tickets to your support team members
- Organize tickets by department, priority, and status
- Set up automated responses and notifications
- Track ticket history and customer conversations
Go ahead, dive in!
You can get started with Helpdesk MX in just a few minutes: simply install the app from the Shopify App Store, connect your support email, and you're ready to go!
Once you install Helpdesk MX, we recommend:
- Set up your email mailbox to automatically receive customer inquiries
- Configure your departments and team members to organize your support workflow
- Set up automation rules to save time with automatic responses
If you can't find the information you need or have questions, check our FAQ section or contact our support team.